Managing your travel insurance and submitting claims has never been easier, thanks to the all-new and improved my platform! Designed as a one-stop solution, we let you access your policy and manage claims securely from your computer, smartphone, or tablet—no matter where your travels take you. Signing up is simple, and once you’re in, you’ll discover a suite of enhanced features that make filing claims and monitoring your coverage smoother than ever.
Seamless Claim Submissions
We’ve expanded the types of claims you can submit. Previously, if your luggage was lost, your prescription glasses were damaged, or you needed emergency dental coverage while traveling, you had to call our Customer Service team to start your claim. Now, five new online claim flows allow you to handle these situations yourself—quickly and efficiently. From rental cars to dental expenses, prescription glasses, and baggage, submitting claims is now faster, simpler, and entirely digital.
Transparent Document Management
Every time you upload a document, you’ll see the status “Uploaded Documents Received”, keeping you informed every step of the way. Plus, you can view all successfully uploaded files for peace of mind, ensuring nothing gets lost in the process.
Personalized Coverage Display
When initiating a claim, our site now automatically displays only the coverage types relevant to your policy. That means you can confidently submit claims knowing you’re covered for the expenses you encounter, without confusion or guesswork.
Smart, Pre-Filled Forms
To save you time and make the claims process more convenient, we now sends pre-filled forms via email based on the information you submit. This way, you can review, sign, and submit documents without the hassle of starting from scratch.
Support When You Need It
Prefer a personal touch? Our in-house claims team is still just a phone call away. While we empowers you to manage everything digitally, our experts are available to guide you whenever you need assistance—ensuring you feel supported throughout your entire travel insurance journey.
We’re Listening to You
We’re constantly striving to make travel insurance easier and more reliable. If you have suggestions for features that could further enhance your experience, share them with us in the comments. Your feedback helps us continue improving site to meet the real needs of travellers like you.
Whether it’s filing a claim on the go, checking the status of your documents, or accessing your coverage anytime, anywhere, we are here to give you control, confidence, and convenience. Explore all the features today and see just how simple managing travel insurance can be.